Häufig gestellte Fragen
What do I do if the app cannot be updated on the iPhone or iPad?
In fact, the App Store on iPhone, iPad, or Mac can sometimes get ‘stuck’ and fail to update apps. In this case, deleting the app, restarting the device, and then reinstalling the app usually helps. You may also need to select ‘Restore Purchases’ in the app afterward.
Apple provides further information here: https://support.apple.com/de-de/HT201398
My "TV Pro Gold for iPhone/iPad" status is not recognized. What can I do?
Note:
Please check in the first step in which TV Pro app you purchased the Gold status. You can find the app name on the purchase receipt.
This is either:
Alternatively, you can find out in which app you purchased it by checking in the App Store settings under:
A package should be selected and active here.
Please open the app in which you purchased the Gold status in the next step.
Now your Gold status has been saved in your TV Pro ID
To transfer your Gold status to your second device or to another version of TV Pro, please follow these steps:
- "TV Pro Gold für iOS" is only valid for iPhone/iPad
- "TV Pro Gold für Mac" is only valid for Macs (Macs mit Apple Chips, ab 2020)
- "TV Pro Gold für Mac & iOS" is valid for Macs (Macs mit Apple Chips, ab 2020) and for iPhone/iPad
- For Apple TV, you can purchase separate packages.
1. Check in which app the purchase was made
Please check in the first step in which TV Pro app you purchased the Gold status. You can find the app name on the purchase receipt.
This is either:
TV Pro Classic
TV Programm TV Pro
Alternatively, you can find out in which app you purchased it by checking in the App Store settings under:
App Store > tap your profile picture in the top right > Subscriptions > TV Pro
A package should be selected and active here.
2. Open the app and transfer the Gold status to the TV Pro ID
Please open the app in which you purchased the Gold status in the next step.
- If you purchased Gold in TV Pro Classic, follow these steps:
- 1. Open TV Pro Classic
- 2. Tap the gear in the bottom right
- 3. Select TV Pro Gold
- 4. Log in with your TV Pro ID or create a new TV Pro ID (free) if you don't have one yet
- 5. Tap "Restore Purchases"
- If you purchased Gold in TV Programm TV Pro, follow these steps:
- 1. Open TV Programm TV Pro
- 2. Open Settings
- 3. Tap the first entry: this is usually your name and/or email address or "Not logged in"
- 4. Log in with your TV Pro ID or create a new one if you don't have one
- 5. Tap "Restore Purchases"
Now your Gold status has been saved in your TV Pro ID
3. Restore Gold status on another device or in another app
To transfer your Gold status to your second device or to another version of TV Pro, please follow these steps:
- Open the corresponding app on the target device
- Go to the TV Pro Gold settings as described above and log in with your TV Pro ID
- Tap "Restore Purchases"
- Your TV Pro status should now also appear here
For which platforms is "TV Pro" (Digital TV Magazine) available and how do I purchase corresponding subscriptions?
Download TV Pro for these platforms:
iOS (iPhone/iPad)
https://itunes.apple.com/de/app/tv-programm-tv-pro/id773206309?mt=8
Mac (Macs mit Apple-Chips, ab 2020)
https://itunes.apple.com/de/app/tv-programm-tv-pro/id773206309?mt=8
tvOS (Apple TV)
https://itunes.apple.com/de/app/tv-programm-tv-pro/id773206309?mt=8
Get the Gold package that’s right for you and save with Gold MAX for Mac & iOS.
iOS (iPhone/iPad)
https://itunes.apple.com/de/app/tv-programm-tv-pro/id773206309?mt=8
Mac (Macs mit Apple-Chips, ab 2020)
https://itunes.apple.com/de/app/tv-programm-tv-pro/id773206309?mt=8
tvOS (Apple TV)
https://itunes.apple.com/de/app/tv-programm-tv-pro/id773206309?mt=8
Get the Gold package that’s right for you and save with Gold MAX for Mac & iOS.