Häufig gestellte Fragen
One or more tuners are no longer displaying a program, why?
It may happen that a channel column remains empty in the overview and does not display any program data.
Other views in TV Pro that list the channel are also affected.
In this case, there is a problem with the channel data of this channel. You do not need to notify us. We are aware of this and are trying to display the program data again as soon as possible.
Help! After updating to the latest tvOS version, Apple has installed an "Apple TV" app that will now start whenever I press the Home button. How do I turn it off?
Unfortunately, Apple has changed the behavior of all Apple TVs with a software update. If you now press the Home button of the Siri Remote, then the "Apple TV" app starts instead of returning to the home screen. You can argue about the benefits of the "Apple TV" app for a long time. The easiest way is to change the home button back to the old behavior.
To return to the old procedure (Home-Button = Home-Screen), proceed as follows:
Homescreen> Settings> Remote controls and devices> Home button
There you can assign the Home button again with the old function.
How to close and restart an app on Apple TV?
1. On your Apple TV remote, press the TV icon button twice quickly. This will take you to the app switcher.
2. If necessary, swipe left or right on the remote’s touchpad until the app you want to close is in the middle of your screen.
3. Then swipe up on the touchpad to make the app fly away. It is then closed.
Now swipe left until you return to your home screen, and restart the app.
When I press the Home Button in the Live TV app, the sound continues in the background. How do I turn off this feature?
The sound continues in the background, so that you can read the mails briefly while listening to the news. When you return to the Live TV app, you can see the image again. If you do not want this: try tapping the pause button to pause before pressing the home button.
You can also permanently disable this option. To do this, select "Play in background" from "Settings".
You can also permanently disable this option. To do this, select "Play in background" from "Settings".
I used to have TV Pro Gold or TV Pro Gold. I think with the introduction of the new TV Pro Gold Max package, features were taken away from me. Is that correct?
No, all features of the old TV Pro Gold and Gold Plus package have been retained, and new features have also been added for existing TV Pro Gold customers, such as TV Pro Cloud. Here, channel lists, favorites lists and watchlists are now synchronized across devices. Simply log in with your TV Pro ID for this.
The TV Pro Gold Start package will continue to be distributed.
Problems with "Favorites List in Calendar"
Not Supported
iOS 17: With iOS 17, TV Pro requires full access to your calendar so that watchlist entries from the TV Pro calendar can be updated and deleted. If you see an error, please try the following:
- Open
Settings > Privacy & Security > Calendar - Tap the entry for TV Pro
- Select "Full Access"
Still not working? Then check if you have a set up calendar provider on your iPhone or iPad that supports creating additional calendars.
Supported Calendar Providers
- Local Calendars
- iCloud
Not Supported
- Google Accounts
- Posteo
Solution
- Add another calendar provider (e.g. iCloud) or
- Set up a local calendar: First deactivate your unsupported calendar in the iOS settings. Then activate "Watchlist in Calendar" in the TV Pro settings. You can then reactivate your regular calendar provider.
How do I log in with my TV Pro ID?
The TV Pro ID is the central account for the TV Pro app family:
- TV Pro
- Live TV
- TV Pro Mediathek
- Secure purchases
- Transfer purchases
- Use features like Sync etc.
TV Pro
TV Pro for iPhone / iPad Settings > Account ("Not logged in") > Login ► Watch tutorial TV Pro Classic for iPhone / iPad Gear (Settings) > TV Pro Gold > Login TV Pro for Apple TV Menu > Settings > View packages > Log in with TV Pro IDLive TV
Live TV for iPhone / iPad Store > Login or create user account Live TV for Mac Live TV > Log in with TV Pro ID ... Live TV for Apple TV Menu > Store > Log in with TV Pro IDTV Pro Mediathek
TV Pro Mediathek (also for Kids Edition) for iPhone / iPad More > Settings > TV Pro ID > Login TV Pro Mediathek for Mac TV Pro Mediathek > Log in with TV Pro ID ... TV Pro Mediathek for Apple TV Menu > Settings > View packages > Log in with TV Pro ID
How can I sort the channel order?
You can define the channel sort order yourself in TV Pro. The sort order is then taken into account in all views.
How it works:
- Select TV Pro > Settings > Add channels > My channels
- Tap the handle on the right and drag the channel to the desired position
- The “Automatic numbering” function can be used to assign numbers to the channels. Alternatively, you can manually assign a number to each channel by clicking on the number field next to the channel.
My purchased subscription is not recognized. What can I do?
1. Check in which app the purchase was made
Please check in the first step in which app and on which platform you purchased the package. You can find the name of the app on the purchase receipt. Alternatively, you can also check in which app you purchased it by looking in the App Store settings under:App Store > Highlights > at the very bottom on "Apple ID: xxx" > Show Apple ID > SubscriptionsA package should be selected and active here.
2. Open app and transfer product status to TV Pro ID
Please open the app in which you purchased the package in the next step.- Please perform the following steps:
- 1. Open app
- 2. Open the store in the menu
- 3. Log in with your TV Pro ID or if you do not have a TV Pro ID yet, create a new TV Pro ID (free)
- 4. Tap "Restore Purchases"
3. Restore package on another device or in another app
To transfer your package to your second device or to another version, please follow these steps:- Open the corresponding app on the target device
- As described above, go to the Store settings and log in here with your TV Pro ID
- Tap "Restore Purchases"
- Now your package should also appear here
Why are broadcasts that have already passed sometimes not grayed out in the “Overview”?
In the overview, broadcasts that have already passed are grayed out. However, broadcasts that are available in the TV Pro Media Library are not grayed out even after the expiry date. This quickly shows which broadcasts can be viewed.
This also applies to the display of yesterday.
Does Live TV also work abroad like in the USA or in Spain?
TV stations determine the availability of their streams abroad. That is why we can not guarantee whether the corresponding station or show will be available abroad.
We installed a detector to help determine whether the show is available: a tablet next to the name of the program indicates this. Blue tablets mean that the stream is potentially receivable. Gray means that the stream is not receivable.
We installed a detector to help determine whether the show is available: a tablet next to the name of the program indicates this. Blue tablets mean that the stream is potentially receivable. Gray means that the stream is not receivable.
Is a channel permanently in the channel list of Live TV?
The Live TV channel list consists of public web streams from broadcasters and providers. We link to these contents. If a broadcaster or provider changes or stops the offer, the offer from Live TV may no longer be accessible and viewable. We therefore cannot guarantee availability. We actively maintain the content, often link information is changed or restructured and can be displayed again after adjustment.
Why are shipments after 0:00 AM counted towards the current day?
Assuming a program is running on Friday night at 0:05 AM. In the TV Pro Apps, however, this program appears in the listing on Thursday at 0:05 AM. Why is that?
For the TV day, it is assumed that the TV day starts at 5 AM and lasts until 4:59 AM the next day.
Two reasons:
- If you look in the listing for what’s running on Thursday evening, say from 11 PM, you also want to see the programs that start at 0:05 AM. You "think" it’s still "Thursday evening". Therefore, programs after midnight are also counted as Thursday.
- It is based on the "wake cycle", i.e. until you go to bed (hopefully before 5 AM!) programs are counted to the day you got up, i.e. are awake. A program at 2 AM is therefore still counted to the mentioned Thursday and not (calendarically correct) to Friday. Friday contains all programs until Saturday morning at 4:59 AM. From 5 AM the new TV day then starts.
How can I charge the iPad every day?
TV Pro for iPad automatically downloads data for upcoming days. No further configuration is necessary. Simply leave the app open for a while, missing days will be automatically detected and reloaded.
Is the Mediathek HD option already included in the monthly or yearly membership on Mac?
The TV Pro Mediathek HD package is already included in the Mac Mediathek monthly or annual package.
With TV Pro GOLD ALL-IN-1, the Mediathek HD package is also already included.
My LG TV does not work with TV Pro!
LG TV Remote
LG TV Remote 2011
Please grab the 2 original LG apps from the AppStore. Try to connect your TV to these apps.
If these do not work, then you cannot use remote control with your LG TV using TV Pro.
I am TV Pro Tester: What should I test?
After you have loaded and started the TV Pro app in Testflight, you will receive a notification with information about what is new in this pre-release version of TV Pro and what should be tested.
Aside from that, use the app and its functions as you always do and report bugs, strange displays or also incomprehensible connections to us.
We are most helped by detailed descriptions of processes, screenshots are also good.
You are not yet a tester? Register now!
How do you turn subtitles on and off on Apple TV?
On Apple TV, subtitle settings are managed centrally in the Apple TV settings.
To turn on:
Go to Apple TV Settings > “Accessibility” > “Subtitles and Enhanced Subtitles”. Turn on there.
and
Settings on Apple TV “Accessibility” > “Subtitles and Enhanced Subtitles” > “Style”. Turn on there.
To turn off:
Go to Apple TV Settings > “Accessibility” > “Subtitles and Enhanced Subtitles”. Turn off there.
and
Settings on Apple TV “Accessibility” > “Subtitles and Enhanced Subtitles” > “Style”. Turn off there.
Problems turning off:
In some tvOS versions, there seem to be problems turning off subtitles. Although subtitles are displayed as being off, they still appear in Live TV. Users report the following solution: turning subtitles on again and then off again should permanently disable the subtitles.
How do I select a regional window or another stream for a channel in Live TV?
Below the image there is a drop-down menu. Here it is possible to switch to another stream or regional window of the respective channel.
On Apple TV, you can switch to this menu by swiping right and then down on the Apple Remote.
On Apple TV, you can switch to this menu by swiping right and then down on the Apple Remote.
Can I watch international channels with Live TV?
Yeah sure! With the Live TV app you can watch over 200 different channels from all over the world. With a diverse range of international channels from the USA, India, Switzerland, UK, Poland and many more, Live TV is the ideal app for anyone who enjoys streaming international TV. For more information visit our homepage: https://www.tvproapp.de/live-tv-international/
I love the TV Pro App. Now something is not working as I expect. Would it help if I wrote you an angry email?
We often receive support tickets with abusive language in error messages to motivate our developers to make changes. Yes, it is normal for there to be threats to immediately delete the app, cancel an existing subscription, or tell everyone how stupid we are. Of course, there are also threats of police or lawyers. Unfortunately, it often culminates in the worst insults. Often there is also a note that all of this is supposed to help motivate us to make changes.
The best way to proceed: simply describe the problem in detail. Ideally, in such a way that the email can also be included in our product meetings for error and feature discussions. Insults unfortunately do not help as motivation.
If I delete and reinstall the TV Pro App, will I lose my favorites list, channel selection and order?
No, these items are saved in the TV Pro Cloud and become available to you again after a reinstallation and logging in with your TV Pro ID.
First, make sure in the TV Pro settings that you are logged in with your TV Pro ID: your name and/or email address should be displayed at the top.
Now, tap on "Add Channel" in the settings and then on "Sync" at the top. Now you can save your channel selection in the TV Pro Cloud with "Save".
After reinstallation, tap on "Load" here if your channels are not loaded automatically.
Your favorites list is saved automatically, you don't need to do anything here.
By the way: You can see what else the TV Pro Cloud saves for you in the settings under TV Pro Cloud.
How can I update the Android App?
We are currently evaluating the future of TV Pro Android and Live TV Android. During this time, we have decided to no longer offer the apps to new users.
If you are an existing user, you can continue to download your app from the Play Store and update to the latest version we released:
- Open the Google Play Store app
- Tap the menu > My apps & games
- Apps with an available update are marked with "Update"
- Select the TV Pro or Live TV app
- Tap Update
How can I cancel my subscription on the App Store?
To cancel or manage a subscription in the App Store, open the App Store, sign in, and click on your account icon in the bottom left corner of the window.
Then, click "View information" in the top right of the window, enter your password if prompted and scroll down until you see the subheading "Manage". Here you will be able to see how many subscriptions you have associated with your account.
Click on "Manage" to view and edit your subscriptions on your Mac.
You can find out more information from the Apple Support website.
Click on "Manage" to view and edit your subscriptions on your Mac.
You can find out more information from the Apple Support website.
How do I turn off app usage over mobile data?
There are two places in iOS to prohibit an app from using Mobile Data.
1. Turn off “Wi-Fi Assist”. This applies to all apps, not just TV Pro Mediathek. To turn it off:
Homescreen > Settings > Cellular
Then scroll all the way to the end and turn off “Wi-Fi Assist” there.
2. In addition, you can generally prohibit an app from using Mobile Data there.
Does the TV Pro Mediathek also work abroad like in the USA or in Spain?
TV broadcasters determine the availability of their media publications in foreign countries themselves. Therefore, we cannot guarantee whether a show will be available abroad.
However, we installed a detection in the app: The yellow exclamation mark will show up instead of the play button, indicating that the program cannot be retrieved.
However, we installed a detection in the app: The yellow exclamation mark will show up instead of the play button, indicating that the program cannot be retrieved.
How does TV Pro view the topic of advertising in the app? Why is TV Pro not ad-free after the in-app purchase?
Many app providers finance themselves as follows: They flood the free version of the app with advertising so that you can "buy yourself free" from advertising with the paid version. We call that extortion. Interestingly, this is often done by providers such as traditional publishers who desperately try to monetize their old magazine offerings digitally: without attractive features, without understanding of mobile platforms. If the revenue is then not high enough, the free version is increasingly flooded. We don't think much of that.
Our advertising principles are as follows:
Advertising "No-Gos":
- No overlay advertising that you have to "tap away" ("Find the close box")
- No full-screen preroll clips for games and other advertising trash
- No advertising timers ("Banner/video must be viewed for at least 10 seconds until you find the close box")
- No permanent occupation of the screen by advertising
- No combinations/chains of the aforementioned on buttons and functions of the app
We are for:
- Target group-relevant advertising, in the form of hints and banners
- No "flooding" with advertising in the free version
- No "buying" of advertising freedom in the paid version
My "TV Pro Gold for iPhone/iPad" status is not recognized. What can I do?
Note:
Please check in the first step in which TV Pro app you purchased the Gold status. You can find the app name on the purchase receipt.
This is either:
Alternatively, you can find out in which app you purchased it by checking in the App Store settings under:
A package should be selected and active here.
Please open the app in which you purchased the Gold status in the next step.
Now your Gold status has been saved in your TV Pro ID
To transfer your Gold status to your second device or to another version of TV Pro, please follow these steps:
- "TV Pro Gold für iOS" is only valid for iPhone/iPad
- "TV Pro Gold für Mac" is only valid for Macs (Macs mit Apple Chips, ab 2020)
- "TV Pro Gold für Mac & iOS" is valid for Macs (Macs mit Apple Chips, ab 2020) and for iPhone/iPad
- For Apple TV, you can purchase separate packages.
1. Check in which app the purchase was made
Please check in the first step in which TV Pro app you purchased the Gold status. You can find the app name on the purchase receipt.
This is either:
TV Pro Classic
TV Programm TV Pro
Alternatively, you can find out in which app you purchased it by checking in the App Store settings under:
App Store > tap your profile picture in the top right > Subscriptions > TV Pro
A package should be selected and active here.
2. Open the app and transfer the Gold status to the TV Pro ID
Please open the app in which you purchased the Gold status in the next step.
- If you purchased Gold in TV Pro Classic, follow these steps:
- 1. Open TV Pro Classic
- 2. Tap the gear in the bottom right
- 3. Select TV Pro Gold
- 4. Log in with your TV Pro ID or create a new TV Pro ID (free) if you don't have one yet
- 5. Tap "Restore Purchases"
- If you purchased Gold in TV Programm TV Pro, follow these steps:
- 1. Open TV Programm TV Pro
- 2. Open Settings
- 3. Tap the first entry: this is usually your name and/or email address or "Not logged in"
- 4. Log in with your TV Pro ID or create a new one if you don't have one
- 5. Tap "Restore Purchases"
Now your Gold status has been saved in your TV Pro ID
3. Restore Gold status on another device or in another app
To transfer your Gold status to your second device or to another version of TV Pro, please follow these steps:
- Open the corresponding app on the target device
- Go to the TV Pro Gold settings as described above and log in with your TV Pro ID
- Tap "Restore Purchases"
- Your TV Pro status should now also appear here
Transfer subscription packages to a different TV Pro ID
Is the email address for your TV Pro ID old or no longer available? You can transfer your active AppStore subscriptions to another TV Pro ID.
Note: This will revoke your access with the "old" TV Pro ID, meaning you must log in everywhere with the new TV Pro ID afterwards.
Here's how:
- Create your new TV Pro ID
- Log in to the app you used to purchase your package with your new TV Pro ID
- Select "Restore Purchases"
- Confirm that you want to transfer the package to the new TV Pro ID
How can I restart the app?
If an app is not behaving correctly, it can be restarted on an iPhone or iPad as follows:
On an iPhone / iPad with Face ID:
- Go back to the Home Screen
- Swipe up from the bottom edge of the screen and hold to show the App Switcher
- Swipe up on the app you want to close to close it
On an iPhone / iPad with Home Button
- Go back to the Home Screen
- Press the Home button twice to show the App Switcher
- Swipe up on the app you want to close to close it
What is the youth protection package for?
By default, adult content in the TV Pro Mediathek is only available at a later time to fulfill our youth protection obligations. At the request of our customers, we offer the additional functionality of the parental control package to be able to watch programs at any time.
How can I manage Apple AppStore or Google Playstore subscriptions?
If you want to view and manage your subscriptions on the Google Playstore, proceed as follows:
Cancel, pause or change subscriptions on Google Play
If you want to view and manage your subscriptions on the Apple AppStore, proceed as follows:
View or cancel subscriptions
My In-App purchase in Live TV is not active. What can I do?
If your In-App purchase hasn't been activated after the purchase, please follow these steps in the Live TV App on your Mac:
‣ Open Live TV on your Mac ‣ Choose "Live TV" > "Restore Purchases" from the top menu bar ‣ Enter your Apple ID and passwordYou will now see a confirmation about the restored purchases.
Can you customize the TV Wall yourself in Live TV for Apple TV?
It is not possible to configure the TV Wall according to your own channels under Apple TV. However, you can switch between different configurations, e.g. Top 4, Top 9 or News.
To do this, swipe down in the "TV Wall" section on the Apple Remote to select a configuration.
The list synchronization between iPhone/iPad and Apple TV is not working
The TV Pro App can currently only synchronize the watchlist between iOS devices. There is currently no synchronization with TV Pro Apple TV.
How can I switch off the sorting of stations by ratings?
If you do not want to sort by ratings, you can switch off this feature. Go to "Sender" > "Sort by own order" (Nach eigener Reihenfolge sortieren).
The sequence of the stations can be set via "Live TV" > "Settings" (Einstellungen). Then, under "Sender," you can use drag and drop to arrange.
You can also hide the stations that do not interest you.
The sequence of the stations can be set via "Live TV" > "Settings" (Einstellungen). Then, under "Sender," you can use drag and drop to arrange.
You can also hide the stations that do not interest you.
How do I stop picture-in-picture playback on Apple TV?
Live TV on Apple TV supports Picture-in-Picture playback, meaning you can continue watching your program while, for example, checking something in another app.
If you have switched from Live TV back to the Home screen, you can end Picture-in-Picture playback on Apple TV as follows:
- Press the Apple TV App/Home button on the Siri Remote to display the Picture-in-Picture options menu
- Swipe on the touch surface to switch between the options
- Select "Close" ("X") to end Live TV
This function can also be completely disabled:
- Press the Menu/Back button in Live TV to display the menu bar
- Select Settings
- Disable the 'Automatically enable Picture-in-Picture' option
Can I view the TV program by time in a list on the iPad, as on the iPhone?
Yes, you can find the list of all programs for the day listed by time on the iPad if you tap the list symbol at the very bottom left.
Then select the "Channel" tab above the list.
Now you can optionally filter by channel or simply see all programs from all channels.
With "Now" or "20:15" (at the very top) you can quickly jump to the current time or to primetime.
How can I turn off the mini player that appears after I close the details of a broadcast?
In the mini-player (iPhone: bottom, iPad: top right) a cross appears: tap it to close the mini-player.
In the detail view of a broadcast, you can also mute the sound for a live or media library stream (tap the stream and tap the speaker in the top right) so that the broadcast does not disturb browsing the TV program (also in the mini-player).
If you want to permanently disable the mini-player, you can turn off the automatic playback of broadcasts in the TV Pro settings under "Home Cinema".
The mini-player will then only appear if you have started a broadcast manually.
How can I define a custom sort order for channels / daily program?
Under Live TV > Settings, channels can be selected and deselected using the checkmark. Channels can also be sorted using the handles.
The sorting is adopted in the daily program and can also be selected in the Live view:
I always see subtitles in streams. How can I turn that off?
- Please open your iPhone settings (the General ones, not the TV Pro ones)
- Go to "Accessibility" and then to "Subtitles & Captions"
- Check that the "Advanced Subtitles + Captions" switch is NOT green. If the switch is green, subtitles will be displayed in the streams.
- If subtitles are still displayed, please turn the switch to green once, then back to gray. After that, no subtitles should be displayed anymore.
Is TV Pro an alternative to the TV apps from TV Spielfilm and TV Movie?
Yes, TV Pro is an excellent alternative to the TV apps from TV Spielfilm and TV Movie. The app offers a user-friendly interface that allows you to easily search the current TV program, use personalized program and reminder functions, and quickly find your favorite channels. Compared to the specialized apps from TV Spielfilm and TV Movie, TV Pro scores points with a comprehensive program overview and an intuitive operation. This makes TV Pro the ideal solution for anyone looking for a reliable and versatile TV program app to optimally plan their TV evenings. Discover the benefits of TV Pro now and always be well informed about the current TV program!
Where are the downloaded media library files stored on disk?
Saved broadcasts can be found under the favorites overview at the top right of the window (this icon: ⭐️)
On your hard drive they are stored here.
On your hard drive they are stored here.
‣ In the Finder, choose "Go to"> "Go to Folder ..."
‣ Then type: ~/Library/Containers/de.livetv.mediathek-macos/Data/Documents/downloads/
In the next update, you can set the storage location 👍
What are channel numbers and how do I assign or delete them?
The channel numbering is used to assign a number to each channel, which, for example, corresponds to the number on your remote control.
In the TV Pro settings under "Add Channels", tap "My Channels" and you can automatically renumber your channels there according to your current order.
To change the numbering individually, tap the box with the number in the channel line.
To also see the numbering on other devices, tap "Transfer channel list to my other devices" at the very top and then tap Save. On the other devices, tap here on "Load" to load the channels with their numbering.
At the very bottom of the channel list, you have the option to remove the channel numbers again.
How do I enable audio on my Live TV device?
Please make sure that the "Silent switch" on the the iPhone is turned off.
Is there a shared subscription for TV Pro Gold (iPhone/iPad) and TV Pro for Apple TV?
Currently, TV Pro Gold and TV Pro for Apple TV are each available separately in the respective apps.
Are there also channels with subtitles in Live TV?
Some (few) channels send a stream with subtitles in addition to the normal stream. To find these channels, simply enter the search term "Subtitles" in the search field at the beginning of the channel list. Tap or click on the corresponding channel. In the stream window, then select the corresponding stream of the channel. 
Update 2021: From now on, some channels (especially ZDF Group) send the subtitles with the normal stream. To activate subtitles, use the player's overlay, tap on the speech bubble there: 
In the "Subtitles" section, you switch the corresponding language on or off: 
Update 2021: From now on, some channels (especially ZDF Group) send the subtitles with the normal stream. To activate subtitles, use the player's overlay, tap on the speech bubble there:
In the "Subtitles" section, you switch the corresponding language on or off:
At the Livestream of the ORF, I see a message that the "Livestream is not available." Why?
The ORF has two types of errors when playing the program:
- This video may only be reproduced in Austria for legal reasons.
Reason: The broadcast is only broadcasted in Austria but not in other countries like Germany. - The desired live stream is currently unavailable
Reason: The broadcast is generally not broadcasted on the Internet, regardless of whether you are in Austria or not.
I want to become a TV Pro Tester: What happens to my subscription?
Your subscription continues as before and is not affected.
Do you want to become a tester? Sign up now!
I read that you can control smart TVs with TV Pro. I use TV Pro Classic, but I cannot find anything.
There are two versions of TV Pro: TV Pro and TV Pro Classic.
Smart TVs can be controlled with TV Pro.
You can download from the AppStore.
Smart TVs can be controlled with TV Pro.
You can download from the AppStore.
Was kann ich tun, wenn bei TV Pro oder Live TV AirPlay nicht mehr funktioniert?
Wenn AirPlay in TV Pro oder Live TV nicht mehr wie gewohnt funktioniert, können folgende Schritte helfen, das Problem zu beheben:
- Geräte neu starten: Starte sowohl dein iOS-Gerät bzw. deinen Mac als auch das AirPlay-Zielgerät (z. B. Apple TV oder AirPlay-fähigen Fernseher) neu.
- Netzwerk überprüfen: Stelle sicher, dass beide Geräte mit demselben WLAN-Netzwerk verbunden sind. AirPlay funktioniert nur im gleichen Netzwerk.
- AirPlay-Verbindung testen: Probiere, ob AirPlay mit einer anderen App (z. B. der Fotos- oder YouTube-App) funktioniert. So lässt sich feststellen, ob das Problem an AirPlay allgemein oder nur in TV Pro / Live TV liegt.
- App aktualisieren: Stelle sicher, dass du die neueste Version von TV Pro bzw. Live TV installiert hast. Updates können AirPlay-Probleme beheben.
- iOS/macOS aktualisieren: Auch dein Betriebssystem sollte auf dem neuesten Stand sein, da AirPlay-Änderungen oft über Systemupdates kommen.
- Neuverbindung herstellen: Beende die App komplett und starte sie neu. Versuche dann erneut, die AirPlay-Verbindung herzustellen.
- AirPlay-Einstellungen prüfen: Überprüfe die AirPlay- und Datenschutz-Einstellungen auf deinem Gerät und deinem Apple TV.
I am a TV Pro Tester and testing the app with TestFlight: Is TV Pro working perfectly?
Don't worry, we test every new app version ourselves before releasing it to you. Nevertheless, we hope to receive reports about bugs from you as a tester, which we might not have discovered on our own.
Use the app and its functions as you always do and tell us about errors, strange displays or also incomprehensible connections.
You can therefore help to make TV Pro an even better app.
TV Pro & Remote Control: Development and support have been discontinued
The remote control in TV Pro was originally developed for various TV manufacturers and tested with many models.
Unfortunately, TV manufacturers are constantly changing the protocol for the remote control, so it is almost impossible to keep up with it here.
We have therefore reluctantly decided in early 2020 to discontinue support for this. The remote control feature will therefore no longer be developed further. We will leave this feature in the app for existing users for at least two years (as of 03.02.2020) and then remove it.
Update 25.08.2022: With version 5 of TV Pro, the remote control code has now been removed.
Update 02.09.2022: We are planning a return of the old remote control code after persistent user feedback (strictly for existing users!) in version 5.0.5, without any guarantee of usability and without support. We look forward to the many 5 stars that were promised to us upon the return of the feature 😉 However, we would like to point out that we will have to remove the feature in a later version of TV Pro for technical reasons, as newer iOS versions impose restrictions that no longer allow the code to be used. Also, many (of course nice and purely motivating!) 1-star ratings will then not help either. Unfortunately!
How does Live TV determine the ratings of programs?
The tuning rate is determined in real time from all installed Live TV Apps and TV Pro Apps on all platforms.
With the channel order sorted by rating in Live TV, you can quickly see when a channel is broadcasting a currently very popular program: it moves to the top as a top channel.
In the App Store, there are two apps for iPhone / iPad: Live TV IPTV Stream (free) and Live TV Fernsehen IP TV (paid). What is the difference?
You can immediately watch a sample selection of channels when you install the Live TV IPTV Stream app. With a Live TV package you can test all features for 7 days for free.
With the Live TV Fernsehen IP TV app, you will get an immediate discount for a period of one month with the purchase of the app. Then, you can freely decide whether you want to extend the app via subscription (same cost as Live TV IPTV Stream).
With the Live TV Fernsehen IP TV app, you will get an immediate discount for a period of one month with the purchase of the app. Then, you can freely decide whether you want to extend the app via subscription (same cost as Live TV IPTV Stream).
Why is no program displayed for Sky Sport 1 and Sky Sport 2?
Some channels, such as Sky Sport 1 and Sky Sport 2, only show programs on certain days, for example, when special sports events are scheduled. On days when the channels do not show any program, the program column in the TV Pro app remains empty.
My "TV Pro Gold for iPhone/iPad" is not recognized on Apple TV. Why?
"TV Pro Gold for iPhone/iPad" applies to iPhone/iPad. For Apple TV we have developed a separate app, "TV Pro for Apple TV". On this platform, a separate in-app package, "TV Pro for Apple TV", can be purchased.
How long are the Mediathek contents available in the TV Pro Mediathek?
Availability is determined by the broadcasters, we cannot make a general statement about this. We check every day which content is still available and update our catalog accordingly.
With the Download feature in the versions for iPhone, iPad and Mac, most content can be downloaded for offline use. Some content is excluded from this by the broadcasters.
Can I use my own streams in Live TV?
You can add your own streams in Live TV that are specified in an M3U file. This M3U file consists of a list of "m3u8" streams. You create this M3U file according to your wishes and then place it on your own web server. In the home network, a local web server is sufficient, as is often supplied with NAS drives. Then you add the M3U URL in Live TV. Done!
How does the mapping to the channels work?
The m3u file must use exactly the names for the stream names that Live TV uses. You can find the exact names of the channels in Live TV under "Settings" > "Channel Selection".
I have added a stream in my m3u file, but unfortunately it does not appear. Why?
You can only specify names in the M3U file that also exist in Live TV. All other names are currently ignored by the app and not displayed. In addition, you must ensure that your streams are in the "m3u8" format. Other formats are not supported (rtmp, etc.)
Where can I find my own streams in Live TV now?
Own streams are assigned to the existing channel names. Switch to the "Stream" tab, where the channel names will appear if you have assigned a stream.
Who is the manual addition of own stream sources suitable for?
For all those who are a little more familiar with the stream subject and for whom terms like M3U are not Chinese. For all those who use a TV receiver or television in the home network that can stream the TV program further in the local network (e.g. in higher resolution) and who want to receive this program with Live TV. We therefore do not provide technical support for this feature. We explicitly point out that this feature is intended for this personal use case.
What do the blue figures mean in some broadcasts?
The blue figures in some programs represent user tips. The more blue figures are displayed, the more users have bookmarked this program. They are therefore a good way to discover TV highlights from the TV Pro community and to see which programs are particularly popular.
My Live TV App has no sound, what can I do
- Please check if your speakers are working and other apps are playing sound.
- There is a slider in the TV picture that controls the volume for the Live TV App. Please check that this slider is not set to minimum volume.
What does the yellow exclamation mark mean at the Play Button?
The yellow exclamation mark can mean the following:
1. The film format is not compatible on the end device. The film may be suitable for the Apple TV but not on iPhone / iPad or vice versa.
2. You are abroad. In Germany. the film would be available. Abroad, the film may be blocked. In this case, a VPN service can help such as WorldConnect from VPN Tracker (can be tested for free):https://itunes.apple.com/de/app/vpn-tracker-world-connect/id1117424189?mt=8
3. Mediatheken cleans up the content daily. We check once a day whether the broadcasts are available and automatically clean up broadcasts that are no longer available. If the transmitter is switched off during the day, the exclamation mark can appear. On the following day, the shows are no longer in the catalog.
1. The film format is not compatible on the end device. The film may be suitable for the Apple TV but not on iPhone / iPad or vice versa.
2. You are abroad. In Germany. the film would be available. Abroad, the film may be blocked. In this case, a VPN service can help such as WorldConnect from VPN Tracker (can be tested for free):https://itunes.apple.com/de/app/vpn-tracker-world-connect/id1117424189?mt=8
3. Mediatheken cleans up the content daily. We check once a day whether the broadcasts are available and automatically clean up broadcasts that are no longer available. If the transmitter is switched off during the day, the exclamation mark can appear. On the following day, the shows are no longer in the catalog.
In Live TV I see channels with the name "100% Reportage", "100% Economy (Wirtschaft)" or "100% Drama". What's this?
The TV Pro editorial team determines the most relevant TV programs on a daily basis by using the Programmzeitschrift TV Pro or the TV Pro program guide and the viewing rate of our Streaming App Live TV. Every single day, our TIM algorithm searches these broadcasts across the entire TV channel in the German broadcaster Mediatheken, and the TV Pro editorial staff edits and curates these broadcasts, in order to present them clearly in an app: TV Pro Mediathek. Categorized by theme, updated hourly, with options such as download, browse, clips, and more.
From the theme collections of the TV Pro Mediathek, we also provide daily channels exclusively for the Live TV App. with 100% reportage. We propose a daily sequence of top channels in the form of a program schema. Here, our algorithm is able to select the top from the Mediatheken and high-quality media books at the main end time at 20:15.
Live TV users receive these "100%" channels daily as part of the annual "My Live TV" package.
Currently, there are 16 "100% channels":
From the theme collections of the TV Pro Mediathek, we also provide daily channels exclusively for the Live TV App. with 100% reportage. We propose a daily sequence of top channels in the form of a program schema. Here, our algorithm is able to select the top from the Mediatheken and high-quality media books at the main end time at 20:15.
Live TV users receive these "100%" channels daily as part of the annual "My Live TV" package.
Currently, there are 16 "100% channels":
- 100% New & popular
- 100% Crime scene (daily from 8:15 pm)
- 100% Drama
- 100% Car & Traffic
- 100% Travel
- 100% Daily report
- 100% Documentaries
- 100% House & garden
- 100% Health
- 100% Cooking
- 100% Economy
- 100% Politics
- 100% Talk shows
- 100% Rock & Pop
- 100% Classical Music
- 100% Comedy
Is TV Pro an alternative to magazines like TV Spielfilm, Hörzu, TV Movie and TV Digital?
A clear yes! TV Pro is definitely a full alternative to the normal TV magazine. The completely digital TV Pro App not only combines all the advantages that a classic TV magazine also offers, but also dispenses with the disadvantages. This allows you to cancel your TV newspaper subscription without a guilty conscience.
Thanks to environmentally friendly, digital technology, the TV Pro App saves a lot of CO2, compared to conventional TV magazines. This means that no trees are felled, and no mountains of paper need to be elaborately printed, transported and ultimately disposed of. In terms of environmental protection, TV Pro is clearly the better alternative to TV Spielfilm & Co.
In addition, the program data is always up to date, unlike the TV magazine subscription. Nice side effect: The annual fee for the TV magazine alternative is also far below the price of a conventional TV newspaper subscription. Nothing stands in the way of canceling the TV magazine.
Why can’t I purchase the TV Pro Android package / Live TV Android package anymore?
We are currently evaluating the future of TV Pro Android and Live TV Android. During this time, we have decided to no longer offer the apps to new users.
If you are an existing user, you can continue to download your app from the Play Store.
What broadcasters are available in the TV Pro Mediathek Library?
The TV Pro Mediathek links to the following libraries:
- 3Sat
- Das Erste (ARD)
- Bayerischer Rundfunk (BR)
- Deutsche Welle (DW)
- Hessischer Rundfunk (HR)
- Kinderkanal (KiKA)
- Mitteldeutscher Rundfunk (MDR)
- Norddeutscher Rundfunk (NDR)
- ORF 1
- ORF 2
- ORF 3
- Phoenix
- Rundfunk Berlin-Brandenburg (RBB)
- Saarländischer Rundfunk (SR)
- Südwestrundfunk (SWR)
- Schweizer Radio und Fernsehen 1 (SRF 1)
- Schweizer Radio und Fernsehen 2 (SRF 2)
- Westdeutscher Rundfunk (WDR)
- Zweite Deutsche Fernsehen (ZDF)
- ZDFinfo
- ZDFneo
How do I remove my Favorites and Downloads?
Go to the favorites view of TV Pro Mediathek and tap the program you want to remove. Now tap the star so that it no longer appears filled.
If you have downloaded the program to your device (you can tell by the trash can), you must also tap the trash can to remove the download and thus the program from your favorites.
Alternatively, you can long press a preview image in the favorites view until a selection of options appears and then move your finger to the corresponding option:
If the favorites still cannot be removed or reappear, go to the settings of TV Pro Mediathek and select "Data". There you can delete your favorites from iCloud with "Delete iCloud data". After that, they should also disappear from your favorites view.
Alternatively, you can long press a preview image in the favorites view until a selection of options appears and then move your finger to the corresponding option:
If the favorites still cannot be removed or reappear, go to the settings of TV Pro Mediathek and select "Data". There you can delete your favorites from iCloud with "Delete iCloud data". After that, they should also disappear from your favorites view.
How can I make the in-app purchase to download broadcasts (Download)?
You can download shows on TV Pro Mediathek on your iPhone, iPad, Mac or Apple TV to watch them later: Tap the downward arrow in the show details (next to the favorite star).
This download function requires a one-time in-app purchase, which is done via the Apple App Store.
If you are asked to log in for the purchase, you must therefore enter your iCloud username and password (not your equinux ID, with which you may already be logged in to the app).
Then you can confirm the purchase and download shows.
The synchronization of the favorites list between iPad and iPhone is not working.
For TV Pro 5:
Please create a TV Pro ID. The watchlist will be synchronized via the TV Pro ID in the future. From version 5, iCloud will no longer be used for synchronization.
For older versions of TV Pro:
Please first check whether you are using iCloud Sync with the same Apple ID on both devices.
Then check under TV Pro > Settings > Data & iCloud whether the “Sync via iCloud” function is activated.
If it is activated, try deleting the TV Pro iCloud data from these settings on both devices and then try again.
How do I synchronize my channel list?
In your channel list, you determine which channels are displayed in the program views, in what order they should be displayed, and you can also assign channel numbers (e.g. corresponding to the arrangement on your remote control).
To also transfer your channel list to another iPhone or iPad, proceed as follows:
1. In the TV Pro settings, tap "Add Channels"
2. Tap "..." at the very top there.
3. The Sync view opens, where you tap Save. Now your channel list is saved from this device to the TV Pro Cloud.
4. Now open TV Pro on your other iPhone or iPad and go to "Add Channels" in the TV Pro settings there as well.
5. Tap "Sync" and then "Load" there as well.
Now the channel list is loaded from the TV Pro Cloud onto your second device.
1. In the TV Pro settings, tap "Add Channels"
2. Tap "..." at the very top there.
3. The Sync view opens, where you tap Save. Now your channel list is saved from this device to the TV Pro Cloud.
4. Now open TV Pro on your other iPhone or iPad and go to "Add Channels" in the TV Pro settings there as well.
5. Tap "Sync" and then "Load" there as well.
Now the channel list is loaded from the TV Pro Cloud onto your second device.
Is the Mediathek HD option already included in the monthly or annual membership on Apple TV?
The TV Pro Mediathek HD package is available as a one-time purchase in addition to a Mediathek monthly or annual package. This package can be added to an existing package.
It is already included with TV Pro GOLD ALL-IN-1.
How can I submit a TV Pro bug report?
To send a TV Pro error report, please follow these steps:
iPhone
- Open TV Pro
- Go to Settings on the left in the menu
- In Settings, open Information
- Tap the word "Information" in the header three times
- A dialog will appear: "Logs are being sent ..."
- After successful sending, it will appear: "Logs have been successfully uploaded."
- If we have explicitly requested logs, please share the date and time with us so that we can assign the logs to your case.
iPad
- Open TV Pro
- Go to Settings at the bottom right
- In Settings, open Information
- Tap the word "Information" in the header three times
- A dialog will appear: "Logs are being sent ..."
- After successful sending, it will appear: "Logs have been successfully uploaded."
- If we have explicitly requested logs, please share the date and time with us so that we can assign the logs to your case.
How do I redeem a "TV Pro Wertmarke"?
If you have received or purchased a "TV Pro Voucher", you can redeem it here:
Redeem TV Pro Voucher
If you already have a TV Pro ID, you will be prompted to log in with it afterwards. Otherwise, you can create a free TV Pro ID when redeeming for the first time.
For which platforms is "TV Pro" (Digital TV Magazine) available and how do I purchase corresponding subscriptions?
Download TV Pro for these platforms:
iOS (iPhone/iPad)
https://itunes.apple.com/de/app/tv-programm-tv-pro/id773206309?mt=8
Mac (Macs mit Apple-Chips, ab 2020)
https://itunes.apple.com/de/app/tv-programm-tv-pro/id773206309?mt=8
tvOS (Apple TV)
https://itunes.apple.com/de/app/tv-programm-tv-pro/id773206309?mt=8
Get the Gold package that’s right for you and save with Gold MAX for Mac & iOS.
iOS (iPhone/iPad)
https://itunes.apple.com/de/app/tv-programm-tv-pro/id773206309?mt=8
Mac (Macs mit Apple-Chips, ab 2020)
https://itunes.apple.com/de/app/tv-programm-tv-pro/id773206309?mt=8
tvOS (Apple TV)
https://itunes.apple.com/de/app/tv-programm-tv-pro/id773206309?mt=8
Get the Gold package that’s right for you and save with Gold MAX for Mac & iOS.
No shipments are displayed on a day. What can I do?
If no programs are displayed for an entire day or for a channel, there is likely an error loading the data. To fix the problem, please try reloading the day. If this does not improve:
In the TV Pro settings (gear icon), tap on the “TV Pro Cloud” section and tap “Delete program data on this device”. TV Pro will now download all program data again.
In the TV Pro settings (gear icon), tap on the “TV Pro Cloud” section and tap “Delete program data on this device”. TV Pro will now download all program data again.
Who is behind TV Pro? Is it a publisher of the "old" school?
No. Publishers often have nothing to do with their apps. They have the apps programmed by service providers and are usually only interested in the advertising spaces. This means that the publishers' contribution to the service providers usually consists of inventing even more advertising spaces that app users later have to dismiss. The publishers' sales teams are then drilled to sell as many spaces as possible. Accordingly, the apps look like afterwards.
We operate TV Pro differently. We are part of the equinux Group and therefore, at heart, a software and IT company. Our in-house editorial team maintains the TV program content, our development team programs the apps and the cloud operation takes place in the data center in Germany, also operated by us ourselves. We therefore consider ourselves more of a "boutique" in the flood of TV program apps. For us, usability, good optics play a bigger role than the optimization of advertising spaces. We are also driven by new technologies, so our apps are usually immediately adapted to the latest features of iOS. Our refinancing is almost exclusively from revenues from subscription income. Subscription income that brings customers additional features and finances TV Pro. This is not comparable to the so-called "advertising buyout" with the publishers' apps. They need the money to finance the sales teams (because you can't play any advertising then). We need the revenues for the content, the development of the apps and the operation.
How can I switch off the sorting of stations by ratings?
If you do not want sorting by ratings, this can be deactivated via the header menu at the top left.
Select the option "Own sequence":
The sequence of the station can be set by drag and drop. Go to "Settings" > "Sender" and then arrange the sequence.
There, you can also hide the stations that do not interest you.
Select the option "Own sequence":
The sequence of the station can be set by drag and drop. Go to "Settings" > "Sender" and then arrange the sequence.
There, you can also hide the stations that do not interest you.
Many TV Streaming Apps show Preroll Ads, meaning an advertisement sometimes plays first when changing channels. That bothers me.
We are also annoyed by this. Watching television and channel surfing and then having to watch a 20-second preroll ad: that’s a no-go. That's why we don't use any preroll ads in the TV Pro Live TV App!
I never find my favorite channels, can I define a custom order?
Yes, you can sort the channels you watch frequently in a custom order without having to search for them for a long time:
Go to Settings in the menu and then to Channel Selection. Here you can determine a custom order for your channels by selecting the channels and moving them up or down.
You can then find your new custom channel list in the main menu under "List".
Login failed - certificate expired
Recently, root certificates for "Let's Encrypt" expired. Apple has decided not to update root certificates for OS X versions older than macOS 10.12. This means that when apps or Safari on your Mac access websites using Let's Encrypt root certificates, they will not load correctly.
This can also cause problems when logging in to the app.
How to fix this issue- Open Safari, go to https://equinux.github.io and download the fix
- Open the profile in System Preferences and choose "Install"
- Re-launch the app and sign in again
Can I specify in TV Pro which view the app starts with?
As a TV Pro Gold customer, it is possible to specify which view TV Pro starts with. To do this, please follow these steps:
- Open Settings
- Tap on "Homepage & Welcome Image"
- Tap on Homepage and select the desired homepage
Where is TV Pro Android / Live TV Android?
We are currently evaluating the future of TV Pro Android and Live TV Android. During this time, we have decided to no longer offer the apps to new users.
If you are an existing user, you can continue to download your app from the Play Store:
- Open the Google Play Store
- Tap your profile at the top right
- Select Apps & devices > Manage
- Choose the TV Pro app from the list to reinstall it
How can I change the TV Wall?
To switch to a different TV Wall, tap or swipe down on the Apple TV Remote until the TV Wall menu appears at the bottom of the screen.
Swipe left or right to navigate to a different TV Wall. Now click once to display the Wall. If you want to hide the TV Wall menu again, swipe up once.
Now you can again normally switch on the sound of one of the four streams by swiping left, right, up or down.
I'm looking for streams from private stations like RTL, Sat.1 and ProSieben.
Live TV shows stations where free and open web streams are available on the Internet. Transmitters such as Pro 7, Sat.1 and RTL do not provide such a stream.
See also:
How can I use a single TV Pro Mediathek subscription on iPhone / iPad, Mac and Apple TV?
If you already have a TV Pro Mediathek package for a platform, then you can switch to TV Pro GOLD ALL-IN-1, which includes iPhone / iPad, Mac, and Apple TV. After changing to TV Pro GOLD ALL-IN-1, the remaining term of the existing platform package will be credited.
Note: Apple is in charge of the remaining term of the existing package, the credit will be paid separately about one day after purchase - it will not be charged immediately with the new package price).
Here's how you do it:
‣ Go to the AppStore settings: https://apple.co/2Th4vqI ‣ Choose your current TV Pro Media Kit ‣ Select the upgrade to TV Pro GOLD ALL-IN-1 ‣ In TV Pro Mediathek, select a TV Pro ID ‣ Then, choose "Restore Purchases" ‣ Log in to your other devices with the same TV Pro ID (for Mac, iPhone / iPad and Apple TV)Important is that you log in once where you bought the platform subscription - so if you currently have a package for iPhone / iPad, do the upgrade and then sign up on the iPhone with your TV Pro ID.
Note: Apple is in charge of the remaining term of the existing package, the credit will be paid separately about one day after purchase - it will not be charged immediately with the new package price).
Why doesn't „TV Pro Gold for iPhone/iPad“ work on Apple TV? I don't want to pay twice!
TV Pro Gold applies to iPhone / iPad and not to TV Pro Apple TV.
Background: we are developing two different apps. We do not cross-subsidize the platforms with each other. Many users only have one platform, otherwise everyone would ultimately have to pay more.
In addition, TV Pro is not a reach and advertising machine, according to the motto “you have to be everywhere to be attractive to advertisers and flood customers with advertising.”
We finance ourselves through our attractive features, for which you have to pay something annually, and are therefore not dependent on financing ourselves through “extortion advertising/advertising buy-out.”
For which platforms is TV Pro Mediathek available and how do I acquire corresponding subscriptions?
There is the TV Pro Mediathek for three platforms:
iOS (iPhone/iPad)
https://itunes.apple.com/de/app/tv-pro-mediathek/id1144852272?mt=8
macOS (Mac)
https://itunes.apple.com/de/app/tv-pro-mediathek/id1211345524?mt=12
tvOS (Apple TV)
https://itunes.apple.com/de/app/tv-pro-mediathek/id1062534147?mt=8
On all platforms, you can first test the apps. Each app runs independently, In-App purchases are made separately per platform.
Within a platform, you can transfer In-App purchases. If you buy on the iPhone, for example, the subscription also works on your own iPad! There is no restriction on the number of devices for your own devices.
For use on iPhone/iPad, Mac and Apple TV there is TV Pro GOLD ALL-IN-1.
My “TV Pro Gold for iPhone/iPad” is not recognized on Android. Why?
"TV Pro Gold for iPhone/iPad" applies to iPhone/iPad. For Android, we have developed a separate app, "TV Pro for Android".
We are currently evaluating the future of TV Pro Android. During this time, we have decided not to offer the app to new users.
If you are an existing user, you can continue to download your app from the Play Store.
In Live TV and TV Pro I can jump to programs in the media library. Do I then not need the TV Pro media library app?
In Live TV and TV Pro, the integration only serves to conveniently access Mediathek programs. This allows you to jump directly to the corresponding program in the TV Pro Mediathek App.
You watch the program in the TV Pro Mediathek App and that is also where you find the overview by topic, the search, your favorites and downloads.
If you delete the TV Pro Mediathek App, associated data such as downloads will also be deleted. Favorites are retained if you are logged in with your equinux ID.
Tip: All three apps are cheaper together and available on all platforms if you opt for TV Pro Gold All-in-1.
How can I change the welcome screen of the TV Pro app?
At the start, the Covergirl Jenny appears in the TV Pro app on the iPhone. You can change this start image with your own image:
‣ Go to "Settings" (Einstellungen) > "Welcome screen" (Begrüßungsbild) ‣ Simply select your own picture.Under TV Pro Classic, the settings are located behind the gear wheel in the lower right corner.
My AppStore subscription is not recognized after automatic renewal?
Unfortunately, the AppStore is sometimes a bit temperamental after an automatic renewal, and the new subscription period does not always arrive correctly in the respective app.
To avoid problems, we always recommend logging in with the TV Pro ID. This allows our servers to retrieve your subscription status directly from Apple and communicate it to the app.
So please always log in with your TV Pro ID:
- Open the Live TV or TV Pro Mediathek on the Mac
- Tap "Login" in the Store
- Log in with your TV Pro ID
If it still doesn't work:
- Select the "Restore Purchases" option to reload your purchases in the AppStore
If there are still problems, you can also try a reinstallation from the AppStore - this will also retrieve the subscription status again.
Which iOS version do I need to use TV Pro 5 with home cinema features?
TV Pro 5 with Home Cinema is available from iOS version 15 - incl. iOS 16.
I no longer see a TV window, the picture is always gone, I have no sound or picture, or Live TV always crashes (Crash, Absturz)
If, after starting Live TV, no user interface is visible, i.e. no TV picture appears, only sound, or both are missing, or the app crashes after a few clicks,
please check if you have the latest version of Live TV installed.
If this is the case, copy the following line (highlight and Command-C on the keyboard) and open the "Terminal" program (in the Program folder and there in Utilities). Once you have opened it, press Command-V to paste the line of text there. Then press the Return/Enter key.
defaults delete de.livetvapp.livetvmac
This command deletes a few internal settings in the Live TV app and resets them to factory settings. This can help to make normal use of Live TV possible again. You may then have to re-enter some settings that you have made yourself (e.g. your own channel order).
What do I do if the app cannot be updated on the iPhone or iPad?
In fact, the App Store on iPhone, iPad, or Mac can sometimes get ‘stuck’ and fail to update apps. In this case, deleting the app, restarting the device, and then reinstalling the app usually helps. You may also need to select ‘Restore Purchases’ in the app afterward.
Apple provides further information here: https://support.apple.com/de-de/HT201398
February 2023: My booked package is not recognized?
Apple has made a change to the technical infrastructure for In-App Purchases and Subscriptions in recent days. To cope with this, the apps of the TV Pro App family need to be updated.
We have submitted corresponding updates to Apple and hope for a swift release by the AppStore team.
What to do?The respective app updates should appear in the AppStore shortly. Once the update is installed, the problem will be solved automatically. You do not need to contact the support team.
Which products are affected?
- Purchases and extensions since 08.02.2023 are affected
- Products purchased in the TV Pro Online Store are not affected
- Customers who previously secured their purchases in the TV Pro ID are also not affected
For which platforms is Live TV available and how do I purchase the appropriate subscriptions?
There is the Live TV app for three platforms:
iOS (iPhone/iPad)
https://itunes.apple.com/de/app/id995947227?mt=8
macOS (Mac)
https://itunes.apple.com/de/app/live-tv/id715619301?mt=12
tvOS (Apple TV)
https://itunes.apple.com/de/app/id1051033237
If you bought a subscription for your iPhone, you can also run the subscription on your own iPad! As long as the devices are yours, there is no limitation on the number of devices that can run the subscription.
On all platforms, you can test the apps first. Each app runs independently. In-app purchases are purchased separately for each platform.
For the use of Live TV on iPhone / iPad, Mac and Apple TV there is TV Pro GOLD ALL-IN-1.
iOS (iPhone/iPad)
https://itunes.apple.com/de/app/id995947227?mt=8
macOS (Mac)
https://itunes.apple.com/de/app/live-tv/id715619301?mt=12
tvOS (Apple TV)
https://itunes.apple.com/de/app/id1051033237
If you bought a subscription for your iPhone, you can also run the subscription on your own iPad! As long as the devices are yours, there is no limitation on the number of devices that can run the subscription.
On all platforms, you can test the apps first. Each app runs independently. In-app purchases are purchased separately for each platform.
For the use of Live TV on iPhone / iPad, Mac and Apple TV there is TV Pro GOLD ALL-IN-1.
I purchased a subscription to Live TV. However, few channels are still appearing, and the subscription was not recognized. What can I do?
If, after purchasing a subscription in Live TV, few channels are still displayed, the purchase has been completed, but the evaluation of the purchase has failed.
This is not a cause for concern. The following steps can resolve this issue:
- Delete the Live TV app from the device. (Don't forget to empty the trash on Mac)
- Open the AppStore and download the Live TV app again from the AppStore
I have forgotten the password for my TV Pro ID
If you have forgotten your TV Pro password, please follow these steps:
‣ Visit TV Pro Login. ‣ Click on "Forgot password" there. ‣ Follow the further steps.► Watch tutorial
Where can I manage my subscription that I purchased in the TV Pro / Live TV Store?
Subscriptions to the products of Live TV GmbH can be purchased either in the App Stores or directly from Live TV GmbH („TV Pro / Live TV Store“).
To manage the subscription, such as viewing the term, turning automatic renewal on or off, concluding another product subscription, log in with the TV Pro ID at:
http://my.tvproapp.de
How can I view the terms of my subscriptions in my TV Pro ID?
You can save your current subscriptions from iTunes in your TV Pro ID. To view all saved subscriptions and terms, please log in:
http://livetvhq.livetvgmbh.de.
Where can I find my TV Pro ID?
If you no longer know if you have a TV Pro ID or where you might find it, check out this ► Tutorial .
How do I cancel my subscription in iTunes?
All Apple subscriptions are managed in iTunes.
This link will directly take you to your profile administration:
https://apple.co/2Th4vqI
You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.
This link will directly take you to your profile administration:
https://apple.co/2Th4vqI
You will find all running subscriptions under "Subscriptions." You can also disable the automatic extension of your subscriptions.
How can I stream my apps to the TV?
Earlier, you necessarily had to have an Apple TV or a Mac to use the popular AirPlay function. But since AirPlay 2, the “screen mirroring” feature can also be used via many modern Smart TVs.
To connect your iPhone or iPad to your AirPlay 2-enabled Smart TV, you only need to follow these simple steps:
1. Make sure your iOS device and your Smart TV are connected to the same Wi-Fi
2. Tap the AirPlay symbol in the Live TV or TV Pro media library app and start streaming directly
It may be necessary to first enable AirPlay in the settings of your television. You can find the AirPlay settings in the TV menu under Settings.
I purchased the TV Pro GOLD ALL-IN-1 package and am now having trouble using it in other apps. What can I do?
When purchasing the TV Pro GOLD ALL-IN-1 package, the following rule applies: always start with the app and on the device where you purchased the package. Then log in to other apps. For example, if you purchased the TV Pro GOLD ALL-IN-1 package in the TV Pro app on your iPad, then the starting point is the TV Pro app on your iPad:
‣ Create a TV Pro ID in the app and then select "Restore Purchases" ‣ Now open the other apps in the TV Pro GOLD ALL-IN-1 package and enter the same TV Pro ID there. ‣ Logging in with your TV Pro ID will automatically recognize the TV Pro GOLD ALL-IN-1 package.If you have problems, please delete the app from all devices and start with the device where you initially purchased the TV Pro GOLD ALL-IN-1 package. Then follow the steps above.
Why should I buy from the TV Pro Store?
There are several simple reasons for this:
1) In the TV Pro Store you are guaranteed to always get the best price for all your TV Pro Apps
2) You can easily manage all TV Pro products (TV Pro, Live TV, TV Pro Mediathek) with your TV Pro ID instead of in the App Store
3) This makes us your direct contact and we can always help you directly
How do I manage the Mediathek runtime packages?
You can expand TV Pro Mediathek with "My Mediathek" subscription packages to access the complete Mediathek library. We offer various Mediathek packages and running times.
Packages:
You want another package or another runtime? No problem - this is all in the: App Store Settings
To cancel:
All these products are handled through your AppStore account. There, you can find all running subscriptions under 'Subscriptions' and you can deactivate the automatic extension: Access it here
Further information on renewal
The processing takes place directly via your iTunes account and extends 24h before expiration automatically by the chosen runtime. You can switch the automatic extension up to 24h before an extension at any time in the AppStore in your account settings, ie. An unsubscription becomes effective at the end of the term.
I purchased "TV Pro Gold for iPhone/iPad". Can I use it to unlock all channels in "Live TV"? Can I use it to unlock the "TV Pro Mediathek"?
"TV Pro Gold" applies to the "TV Pro" program guide apps for iPhone/iPad.
There are separate in-app packages for the "Live TV" and "TV Pro Mediathek" apps, which can be purchased within the apps. "TV Pro Gold" does not unlock any features there.
When restoring purchases, does “Grant renewal failed” appear?
If you used two different Apple IDs for your app download and subscription purchase, the App Store gets confused and displays a cryptic error message – "Renewal failed".
The solution:
- Delete the currently installed app
- Sign in under Settings > iTunes & App Store with the Apple ID you used to make your subscription
- Now reinstall the app from the App Store
- In the app, in the Store, select the option "Restore Purchases"
What is TV Pro GOLD ALL-IN-1?
With TV Pro GOLD ALL-IN-1 you can use all TV Pro Apps (TV Pro, Live TV, TV Pro Mediathek) on all available platforms. You can choose between a monthly and an annual package.
How can I update the address or email address of my equinux ID?
Your account details such as address and email can be edited in the account management using the following link:
Edit equinux ID
How do I use Airplay 2 with Live TV / TV Pro Mediathek?
Thanks to the new "Airplay 2" feature, which many modern Smart TVs already integrate, you can easily stream to your TV the Live TV and the TV Pro Media Library app. An Apple TV is not necessary.
To connect your iPhone or iPad to your Airplay 2-enabled Smart TV, you only need to follow these simple steps:
1. Make sure your iOS device and your Smart TV are connected to the same Wi-Fi
2. Tap the AirPlay icon in the Live TV or TV Pro Media Library app and start streaming directly
You may need to first enable AirPlay in your TV settings. You can find the AirPlay settings in the TV menu under Settings.
Are your apps compatible with "Airplay" and "Airplay 2"?
Yes, our apps are fully Airplay compatible. Live TV and TV Pro Mediathek also work excellently with Airplay 2.
With Airplay you can wirelessly transmit picture and sound from your Mac, iPhone or iPad to an Apple TV or speakers. With Airplay 2 you can even connect your iOS device with many supported Smart TVs and stream Live TV or the TV Pro Mediathek on your Smart TV, for example.
To do this, simply press the Airplay button in the corresponding app and select your desired television. Make sure that both devices are on the same Wi-Lan.
You can find more information in our blog: https://www.tvproapp.de/airplay-2-apps-streamen/
Does my app subscription renew automatically?
No. With your purchase by bank transfer, you acquire Live TV products once for your chosen period. If you would like to continue using the apps with all benefits even after the period expires, you must purchase the corresponding product or package again.
Is it possible to activate Family Sharing for Live TV and TV Pro?
Apple Family sharing is not activated for our products.
I can no longer log in to the TV Pro or Live TV App. What can I do?
If you can no longer log in to the TV Pro or Live TV app and do not receive an email to reset your password, the following may be the cause:
No account with this email address
- Password reset only works if an account actually exists with the entered email address.
- Check if you may have registered with a different email address.
Check old emails
- Search your email inbox for previous emails from @equinux.com.
- If you find such emails, your account was probably created with this email address.
- Try logging in with this address or performing the password reset for this email address.
If no emails are found
- If you do not find any emails from @equinux.com, you probably have not yet created an account.
- In this case, you can simply create a new account with your current email address.
I purchased a license – how do I get my access back?
If you have already made a purchase, but no account exists with your current email address, you can restore your purchases in the app: Create a new account - If you did not have an account before, create a new account in your TV Pro or Live TV app. Restore purchases - Open the app and navigate to the settings. - Select the “Restore Purchases” option. - Important: This must be done with the Apple ID with which you originally made the purchase. Use the correct app - Make sure you are using the correct version of the app. For example, if you made your purchase via the TV Pro Mediathek iOS app, you must use exactly this app to restore it. Check purchases in Apple ID - If you are unsure with which Apple ID you made the purchase, you can check this in the App Store under: Settings > Apple ID > Subscriptions. - Alternatively, you can check under Purchases in the App Store which apps are linked to your Apple ID.What to do if the restoration does not work?
If you continue to have problems: - Restart the app and try again. - Log out and log back in with your Apple ID in the App Store.
How do I delete my account?
If you're sure that your time with us is at an end then we've made it nice and easy to remove all your info from our database so that you don't need to wait for us to do it.
Just log in at your Privacy Manager, click 'Delete your Account' near the bottom of the page.
Please note that this action is irreversible and you will loose access to any previously bought products and service!
How can I update an App on Apple TV 4?
Apps on your Apple TV 4 are automatically updated.
You can check if an update for an app is available or if it hasn't been installed yet via the App Store.
Search for the app in the App Store. If you see an "Update" button instead of "Open," you can then manually start the update process.
I can no longer open the TV Pro App. What can I do?
If you can’t open the TV Pro app at all, there may have been a data loading error. To fix this, please proceed as follows:
**On iPhone/iPad**:
- Go to the device's system settings.
- Search for "TV Pro" in the search field at the top.
- Select the TV Pro app
- Activate the "Reset" switch.
- Restart the app
My settings are not being saved?
If settings are not applied correctly in Live TV on Mac, resetting the settings may help.
Here’s how to delete Live TV Mac settings:
- Quit Live TV
- Open Programs > Utilities > Terminal
- Enter the following command
defaults delete de.livetvapp.livetvmacand press Enter
Now Live TV Mac will start “fresh” and settings should be saved correctly. Please note that you may need to log in again with your equinux ID.
I am a TV Pro Tester: How do I report bugs and provide feedback?
You are testing TV Pro via the TestFlight app and would like to give us feedback? Here's how:
In the TestFlight App
Open TestFlight, select TV Pro and tap “Send Feedback”.
Or write us a message
Via our contact form you can easily and quickly write us a message.
Generally applies: the more details you provide, the easier it is for us to reproduce errors. Screenshots also help.
You are not yet a tester? Sign up now!
I want to test TV Pro with the TestFlight app. Is my data secure?
Yes, you are loading preview versions of TV Pro with the TestFlight app from Apple. Your data remains protected and you can opt out at any time. Simply download TV Pro again from the App Store. On your home screen, you recognize a Testflight version by a yellow dot before "TV Pro".
Do you want to become a tester? Sign up now!
Do you want to become a tester? Sign up now!
What is TestFlight and how do I install the pre-release version of TV Pro?
After your registration as a tester, it's time to sit still and drink tea.
As soon as there is a new TV Pro version to test, you will receive an invitation by email. The sender will be TestFlight.
The email contains an invitation link. You can use this link to install the app via TestFlight – with just a few clicks.
What is TestFlight?
TestFlight from Apple is like an App Store for early versions. If you don't have this app on your device yet, you can download it from the App Store. If you already have TestFlight downloaded, tap “View in TestFlight” in the invitation email.
I want to become a TV Pro Tester: What is TestFlight?
TestFlight from Apple is like an App Store for pre-release versions. Through it you download apps like TV Pro and can test them.
If you don't have the TestFlight app on your device yet, you can download it from the App Store.
If you have already downloaded TestFlight, tap "View in TestFlight" in the invitation email you receive as soon as there is a pre-release version of TV Pro.
Do you want to become a tester? Sign up now!
I am testing TV Pro with TestFlight: how long does the test run?
The test phase is time-limited – you will be informed directly in the TestFlight version of TV Pro when the test ends.
Change payment option for TV Pro and Live TV in the TV Pro Store
If you purchased TV Pro or Live TV in the TV Pro Store (e.g. a TV Pro GOLD or ALL-IN-1 subscription), you can manage your payment option yourself at any time.
Here’s how:- Open the following link: https://store.equinux.com/storefront/subscriptions/
- Log in with the email address you used when purchasing your subscription.
- There you will find all your active subscriptions, the stored payment method and can update or change it if necessary.
If you purchased your subscription via the App Store, the payment options are managed directly via your Apple ID in the iOS settings.
How can I turn subtitles on and off?
In the Live TV Player, you can turn subtitles on or off directly in the picture:
Tap once on the picture to display the controls. Then tap the speech bubble symbol on the right to see all subtitle options: If you select a language here, you can then also choose many different styles for your subtitles.
Select "Off" to turn off the subtitles for this channel. You can set this differently for each channel. Live TV remembers whether you have turned the subtitles on or off for this channel.
If subtitles are still displayed even though you have disabled them, check what is set in your iPad or iPhone system settings under Accessibility and there in "Subtitles & Closed Captions". If everything is also switched off here, it can help to briefly switch the switches on and off again.
Select "Off" to turn off the subtitles for this channel. You can set this differently for each channel. Live TV remembers whether you have turned the subtitles on or off for this channel.
If subtitles are still displayed even though you have disabled them, check what is set in your iPad or iPhone system settings under Accessibility and there in "Subtitles & Closed Captions". If everything is also switched off here, it can help to briefly switch the switches on and off again.